Product Care & Policies
Everything you need to know about our products, care, shipping, and policies.
Product Care
Keep your products fresh and effective:
• Store in a cool, dry place
• Keep out of direct heat and sunlight
• Use clean, dry hands
• Keep lids tightly closed
Natural products may soften or firm with temperature — this is normal and does not affect quality.
Common Mistakes to Avoid
• Leaving products in hot cars or direct sunlight
• Getting water into jars
• Using too much (a little goes a long way)
• Not checking ingredients for sensitivities
Simple care = better results.
Heat & Shipping
Our products are made with natural oils and butters and may soften or melt in warm temperatures.
We offer optional heat-protective packaging during warmer months to help reduce this risk.
Please note:
• Heat protection helps but does not guarantee products will arrive unmelted
• Shipping delays and high temperatures are outside of our control
Shipping Policy
Once your order has shipped, we are not responsible for delays, lost packages, or carrier-related damage.
Please double-check your shipping address at checkout.
Returns & Exchanges
Due to the nature of personal care products, all sales are final.
If your order arrives damaged or there is an issue, please contact us within 7 days, and we will make it right.
Ingredients & Skin Sensitivity
Please review ingredient lists prior to purchase.
If you have sensitive skin or allergies, we recommend performing a patch test before full use.
Terms and Conditions
By purchasing from Glo & Goody Co., you agree to the following:
• Products are handcrafted in small batches and may vary slightly in texture or appearance
• Our products are made with natural ingredients and may be sensitive to heat and temperature changes
• We are not responsible for shipping delays, carrier handling, or heat exposure during transit
• All sales are final due to the nature of personal care products
• Please review ingredients and perform a patch test if you have sensitivities
• Products are for external use only
By completing your purchase, you acknowledge and accept these terms.
Our Promise
Simple ingredients. Thoughtfully made. Products that work with your skin — not against it.
If you ever have a question, we’re always happy to help.